Who is Pillo Health?
Pillo Health is a healthcare solutions company that improves outcomes for businesses by leveraging proprietary technology to scale in-home patient engagement. Get to know our team here.
What makes Pillo Health so unique?
First and foremost, Pillo Health provides a unique proprietary platform. It is designed with human emotion and engagement protocols in mind to ensure compliance. Our proactive, voice-enabled health assistant tracks health regimens, and then initiates encouraging interactions which promote adherence and independence while enhancing connections between users, care teams and health organizations. Second, the team at Pillo Health lives and breathes our values of integrity, empathy, engagement and autonomy. We don’t just make product, we bake these values into our lives and our work, because we believe that when creating technological solutions for highly sensitive interactions, we must consider all human elements including privacy, emotion, motivation and self-reliance.
Is the technology HIPAA compliant?
Yes, we adhere to all HIPAA requirements. Pillo Health stands behind and supports the storage of the data in a HIPAA compliant manner. Further, we separate personal information and health information to increase privacy.
How does Pillo Health protect the user’s privacy?
User privacy is of utmost importance to us and we adhere to strict rules. Our platform is HIPAA compliant so the data that we collect is stored and transported according to all HIPAA regulations. This means we will not store or archive any voice or face data. We keep your user information completely separate from your medication data so that your personal health information is protected. All data is transported using secure encrypted communication and is stored in a third-party HIPAA-compliant cloud.
Is Pillo Health’s platform customizable?
Yes. With Pillo Health, custom services from third parties can be integrated to the Pillo Health platform and delivered to customers through our Pillo device as well as other connected devices via our secure, state-of-the-art cloud-based platform. Learn more about our technology on our Platform page.
Does Pillo Health record the user’s voice and keep those voice records?
Voice capture is done locally on the device. Any voice or audio after the wake word is converted from spoken word to text using a third-party cloud speech recognition provider directly from the robot. Currently the user’s speech only goes to that third-party speech recognizer. Pillo Health does receive the recognized results and stores those results in a HIPAA compliant manner.
Who supplies the speech recognition technology?
Pillo Health uses a large cloud technology provider for its speech recognition capabilities. This cloud provider does not know who is speaking and therefore the speech they receive remains anonymous.
What happens with facial recognition data?
We use facial recognition to authenticate the primary user before dispensing their medications. Pillo takes pictures of the user and then a cloud face recognition engine from a third-party cloud provider uses those pictures and returns an abstract face model to the device. No information about the user’s face or pictures of the user are stored on the device or in the third-party cloud provider.
What is the relationship between Pillo Health and Stanley Black and Decker, and what is Pria?
Pria is powered by Pillo Health and is our first consumer product, launched in September 2019 in partnership with Stanley Black and Decker. Pillo Health developed the innovative, proprietary technology platform that powers Pria by BLACK + DECKER. BLACK + DECKER markets and distributes Pria to consumers in need of an in-home solution to extend the circle of caregiving. Learn more about Pria here.
How can I become a partner?
If you’re looking for new ways to engage with your customers, improve health outcomes, and lower overall costs, visit our Partners page to send us a message and discuss how your solution can be powered by Pillo Health. With Pillo Health’s voice-first, HIPAA-compliant platform, businesses can create a continuous in-home engagement model. Our robot is smart, secure, and an engaging “someone” who ensures attention and adherence to medication and health regimens.